Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What this role looks like.

• Ensuring compliance with defined standards and guidelines for IT sService Management processes in close collaboration with a central ITSM unit
• Monitoring KPIs and evaluating the resulting data with the product line teams
• Analysing and defining improvements in close cooperation with the product line teams
• Supporting our product lines in the various ITSM disciplines
• Advising on the application of methodical service management techniques (e.g. root cause analysis)
• Creating conceptual designs and presentations of service management reports for stakeholders (e.g. business departments)
• Increasing the overall quality of service through best practices and experience

Your Profile

What you bring with you.

• University degree with a focus on information technology or several years of professional experience
• Good knowledge of ITSM best practices (ITILv3/ITIL4)
• Fluent in German and English
• Good knowledge in the use of ITSM tools such as ServiceNow

Desirable extras.

• Experience in managing Service Management processes, e.g. Incident or Problem Management
• Expertise in dealing with business and IT stakeholders

Your Benefits

What you will get in return.

• Mobile working within Germany incl. equipment and flexible working hours
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Health activities

Your Tech Stack

What you will work with.

• M365
• SAP
• ServiceNow
• Many more depending on the job