Chapter Lead Customer Engagement (m/f/x)
02. Open
ALDI Digital Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
GD IIT Customer Interaction
Hannah Giesen
Do not display salary information
IT Manager
Nordrhein-Westfalen (DE-NW)
15.12.2023 15:45
95-049 [Generalist] stepstone Pro Ultimate 45T

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What this role looks like.

  • Executing line management responsibilities for a chapter of 15 Subject Matter Experts and Quality Assurance Engineers
  • Ensuring extension of competence/knowledge sharing within the chapter
  • Setting standards concerning the knowledge area within the chapter
  • Driving the definition, implementation and continuous improvement of standards (e.g. systems, processes and tools) to foster productivity
  • Establishing communities of practice or similar approaches to foster collaboration
  • Guaranteeing adherence to compliance requirements by using standards
  • Ensuring suitable staffing within the product development organisation
  • Driving the hiring and promotion of chapter members (internal/external) in collaboration with the direct leader
  • Acting as a servant leader
  • Managing the chapter budget (e.g. organising new equipment, training expenses, events) in collaboration with the Subject Matter Experts and the Cluster Lead
  • Acting as a change agent by driving transformation (into a scaled product organisation) on a chapter level


Your Profile

What you bring with you.

  • 5+ years of leadership experience, preferably in an agile set-up
  • Experience with applying agile frameworks in a scaled environment and/or certified in a scaled agile framework
  • Excellent understanding of leadership principles for agile teams
  • Willingness to enable personal development of chapter members
  • Mentoring/coaching skills
  • Excellent networking skills
  • Experience in collaboration with vendors and external resources
  • 3+ years of experience in an international work environment
  • Excellent presentation and communication skills, listening skills and empathy
  • Business-fluent German skills
  • Very good English language skills (C1 – C2 level)


Desirable extras.

  • Leadership experience in technical teams
  • Basic technical understanding of the roles in the team

Your Benefits

What you will get in return.

  • Partial mobile working within Germany incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Corporate health management programme

Your Tech Stack

What you will work with.

  • Microsoft 365
  • Jira/Confluence
  • Many more depending on the job
Travel:  partial mobile working within Germany