Business Engagement Director Customer Interaction (m/f/d)
02. Open
Management
IT-Jobs: Data & Analytics
ALDI Data & Analytics Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Germany (DE)
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https://jobs.cdn-aldi-sued.de/video/.mp4
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full-time
nach Vereinbarung
ALDI SÜD
Business Engagement Director Customer Interaction (m/f/d) (ID:441277)

<h4 class="intro">Bitte nicht bearbeiten</h4>

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability.
In the ALDI Data & Analytics unit everything revolves around one topic: Creating data-based value for ALDI SOUTH around the world. Through our global projects, we develop scalable data analytics products for and together with our business and technology teams. By doing so, we support the entire organisation in making business decisions based on reliable data and cutting-edge analytics insights. Become part of our ALDI Data & Analytics team!

<h3 class="jd">Your Tasks</h3>

  • E2E accountability for Customer Interaction use case portfolio from initial vision to continuous improvement along value-driven OKRs
  • Leads use case squads to identify, prioritize, assess, develop, and operate Customer Interaction use cases in alignment with overall strategy and priorities
  • Facilitates idea generation with countries, international departments, and the Customer Interaction domain
  • Assesses potential value of use cases and establishes a clear recommendation on the use case prioritization in alignment with overall strategic modelling
  • Defines use case development roadmap in close coordination with the broader organization and associated Customer Interaction solution development
  • Enables Product Owner and use case squads to develop and deploy use cases, collaborating with countries, international departments, and domains within ALDI South
  • Reports use case progress to leadership and the Customer Interaction Domain

<h3 class="jq">Your Profile</h3>

  • Leadership experience (7+ years) working on Customer Interaction topics(e.g., customer journeys, eCommerce, loyalty) across technology and business departments
  • Demonstrated team leadership, mentoring, relationship building, stakeholder management, strong problem-solving skills, and analytical thinking
  • Strong ownership and value creation mindset for E2E accountability for all use cases within Customer Interaction domain
  • Knowledge of Customer Interaction domain (e.g., online customer segmentation & marketing effects, personalized promotions & product recommendations, latest eCommerce industry trends)
  • Demonstrated ability to facilitate agile mindset and ways of working across teams and organizations at scale as well as strong communication skills to create stakeholder alignment 
  • Strong understanding of data and how to generate value from it for the wider organization 
  • Extensive experience across big data, data science and related industry practices 

<h3 class="jb">Our Benefits</h3>

  • Partial mobile working within Germany, incl. hardware budget 
  • Attractive remuneration 
  • State-of-the-art technologies 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Corporate health management programme 
Travel:  partial mobile working within Germany