Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price. We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job

What this role looks like.

• Leading, managing and supporting one of the Central Cross Service Management teams, ensuring alignment with company objectives and contributing to the overall success of the organisation
• Fostering a positive, inclusive and innovative work environment by encouraging collaboration and professional development among team members
• Establishing and nurturing a Community of Practice (CoP) for cross-functional teams to share best practices, drive innovation and streamline operational processes
• Designing and conducting regular “operations readiness fitness” checks to ensure preparedness and efficiency across all departments
• Collaborating with department heads to implement strategic corrective actions, ensuring optimal operational performance and achievement of business objectives
• Overseeing the (re-)onboarding process for new and existing products into the organisation’s support structure, ensuring that teams are well prepared to deliver top-notch support
• Serving as a thought leader and change agent in driving operational excellence across the organisation

Your Profile

What you bring with you.

• University degree or apprenticeship with a focus on IT or business
• Proven experience in a management role in cross-functional operations or service management
• Strong leadership and interpersonal skills with demonstrated experience in team development, mentoring and driving cross-functional collaboration
• Track record of improving cross-departmental operations and driving continuous process improvement
• Experience in conducting operational readiness assessments and leading product onboarding initiatives
• Strong analytical and problem-solving skills with the ability to thrive in a dynamic, fast-paced environment
• Fluent in English 

Desirable extras.

• Experience not only in managing but also in setting up IT service centres (offshoring, nearshoring) in an international context
• Extensive experience working in multicultural, diverse teams and understanding global business challenges
• ITIL certification 

Your Benefits

What you will get in return.

• Partial mobile working within Germany
• Attractive remuneration
• State-of-the-art technologies
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• M365
• SAP
• Many more depending on the job