Service Manager / Operations Expert (m/f/x)
02. Open
IT-Jobs: Stores & Commerce
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
​nach Vereinbarung
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Service Manager / Operations Expert (m/f/x) (ID:417305)

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What you give your best for.

  • Developing standards and guidelines for the service management processes in an international specialist department (portfolio) in the Stores area
  • Coordinating (international) technical teams, root cause analyses and defining solutions for the complex problems in the Store Operations area
  • Monitoring KPIs and analysing the resulting data in coordination with the (international) technical teams
  • Advising the specialist departments on the application of methodical service management techniques (e.g. root cause analyses according to ITIL) to improve the service
  • Preparing and creating service management reports for stakeholders, e.g. specialist departments
  • Improving the overall quality of service by incorporating creative best practices and previous experience
  • Optimising operational processes continuously and across products, e.g. in the area of incident management
  • Advising (international) technical teams and providing project support with relation to best practices and documentation and quality standards in the Store Operations area

Your Profile

What you should have.

  • Several years of professional experience in the IT operations area (e.g. as support engineer, incident or problem manager)
  • Persuasiveness, decisiveness and strong communication skills
  • Good knowledge in using ITSM tools, such as ServiceNow and Jira
  • Experience in dealing with stakeholders from the business and IT areas
  • Very good moderation and strong analytical skills
  • Fluent English language skills

Your Benefits

How we value your work.

  • Mobile working within Germany (max. 60%) incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.

  • ServiceNow
  • Jira 
Travel:  partial mobile working within Germany