Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.  

We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job

What this role looks like.

• Managing and resolving IT incidents using ServiceNow, ensuring minimal disruption to business operations
• Acting as the first point of contact for escalating issues and coordinating rapid resolution efforts
• Using ServiceNow to track, manage and report incidents and problems
• Maintaining and improving ITSM workflows, providing training and best practices within the ServiceNow platform
• Continuously evaluating and refining IT service management processes to improve efficiency and customer satisfaction
• Working closely with cross-functional teams to ensure seamless service delivery and support business objectives
• Providing regular status updates and performance metrics to management

Your Profile

What you bring with you.

• 7+ years in IT service management with a strong focus on incident and problem management
• Fluency in English is required
• Excellent problem-solving, analytical and communication skills
• Ability to work effectively in a fast-paced and collaborative environment
• Strong organisational skills with attention to detail

Desirable extras.

• Proficiency in German is highly desirable
• ITIL Foundation certification is preferred (additional certifications are a plus)

Your Benefits

What you will get in return.

• Partial mobile working within Germany
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• M365
• ServiceNow
• Many more depending on the job