Solution Designer Automation AIOps (m/f/x)
02. Open
IT; IT-Jobs: Data & Analytics; IT-Jobs: IT-Transformation & Business Development; IT-Jobs: Service & Support
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
Kristine Hergert
IT Consultant
Nordrhein-Westfalen (DE-NW)
26.01.2024 17:35

Info text

With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

We’re looking for a motivated and experienced Solution Designer Automation AIOps to drive the development and implementation of our AIOps strategy for our service organisation.  In this key role, you will work closely with business analysts, service managers and service owners to design and implement innovative and efficient AIOps solutions. Your contribution will be crucial in optimising our service processes and taking them to the next level through the use of automation technologies.

Your Job

What this role looks like.

  • Designing and implementing AIOps strategies and solutions tailored to the specific needs of our service organisation at the interface between event management, service requests and/or incidents
  • Working closely with service owners, service managers and business analysts to ensure a deep understanding of business processes and requirements
  • Analysing service data to identify trends and develop proactive solutions to improve service quality and efficiency
  • Continually evaluating new technologies and methods in the field of AIOps and integrating them into our existing processes

Your Profile

What you bring with you.

  • University degree with a focus on information technology or business administration
  • Very good English language skills
  • Several years of experience in automating ITIL processes
  • Knowledge of ServiceNow
  • Knowledge of process mining and data analysis
  • Experience working with international teams
  • High degree of independence and personal responsibility in your work
  • Excellent communication skills and a high level of assertiveness
  • Organisational skills and a hands-on mentality


Desirable extras.

  • An understanding of AI and machine learning
  • Experience using monitoring tools
  • Experience in the retail industry
  • Knowledge of ITIL
  • Experience in software testing

Your Benefits

What you will get in return.

  • Partial mobile working within Germany, incl. hardware budget
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Corporate health management programme

Your Tech Stack

What you will work with.

  • M365
  • Adobe
  • SAP
  • Lean IX
  • Many more depending on the job