Service Design Chapter Lead (Customer Interaction) (m/f/x)
02. Open
Experienced; Management
IT-Jobs: eCommerce
ALDI Digital Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Programmes & Initiatives
Maike Becker
25.10.2023 18:13
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Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

  • Managing, directing and growing one of our Service Design chapters that supports different areas such as e-commerce, the digitalisation of our marketing activities and our customer service strategy
  • Closely collaborating with your counterpart Chapter Leads in Research, UXUI, Development, and Solution Architecture among others, to represent the Service Design chapter within our International Product Organisation that serves different ALDI markets
  • Focussing on team growth, mentoring, and stakeholder management as well as being responsible for ensuring high-quality outputs and deliverables, balancing the needs of the business and customer, and helping to align the needs and requirements from different stakeholders
  • Being responsible for setting the direction of the Service Design group, acting as an inspirational leader for the team and focussing on evolving the Service Design capability 
  • Assuming responsibility for the upkeep of deliverables and output quality, helping ensure the team is on track to meet deadlines and that the wider Service Design group delivers on its goals and OKRs 

Your Profile

What you bring with you.

  • You have a degree in design or equivalent professional experience 
  • Extensive experience working in service design and use of service design methodologies including qualitative and quantitative research, data and analytics, requirements definition, co-design, ideation, and prototyping
  • Experience with line management and coaching a team with varying degrees of experience
  • Previous experience leading complex multi-channel work programs, ensuring projects are delivered on time, are within budget and OKRs are met 
  • Excellent verbal and visual communication as well as presentation skills, with a proven ability to engage with internal stakeholders and senior business leaders 
  • Hands-on experience working inside an agile delivery and technology environment, working with product owners, scrum masters, business analysts and solution architects 


Desirable extras.

  • Utilising problem-solving skills as an integral part of driving projects forward (you’ll rely on them daily) 
  • Embracing responsibility for tasks and welcoming feedback as a means to constantly enhance results 
  • Holding a solid grasp of design principles while maintaining a keen affinity for technology 

Your Benefits

What you will get in return.

  • Partial mobile working within Germany, incl. hardware budget 
  • Attractive remuneration 
  • State-of-the-art technologies 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Corporate health management programme
  • Additional satellite offices (e.g. in Düsseldorf)

Your Tech Stack

What you will work with.

  • Miro 
  • Figma 
  • Word, PowerPoint, Excel 
  • Jira 
  • Confluence 
Travel:  partial mobile working within Germany