Info text

With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

The Stores area creates the technical basis for efficient store processes by using the latest technologies. Our customers will be able to see the results of your work first-hand in all ALDI SOUTH stores worldwide. Our processes are increasingly moving to mobile devices to provide store associates with the most up-to-date hardware and software support. To facilitate this strategic focus, we are continually expanding our current team of experts. 

Your Job

What you give your best for.

• Coordinating the diagnosis and resolution of major incidents 
• Identifying risks that influence the operational stability of the product, recognising potential for improvement and suggesting corrective measures to the product owner and the product team
• Enhancing transparency on technical debt and ensuring its resolution on a regular basis to avoid possible product quality issues 
• Acting as the first point of contact for operational stability and improvement topics and participating in communities of practice or chapter events
• Monitoring Ops KPIs and analysing the resulting data with the product team
• Adding expertise on ITSM methods to the product team

Your Profile

What you should have.

• Experience working as a support engineer, third-level support employee, incident or problem manager in an agile environment
• Good understanding of ITSM processes and best practices
• General understanding of enterprise class IT architecture and system landscapes
• In-depth knowledge of ITIL frameworks, especially service transition and service operation practices 
• Excellent risk analysis and risk assessment skills
• Expertise in and practical knowledge of operations and maintenance concepts, ticketing tools (ServiceNow and Jira) and methodologies
• Excellent communication skills
   

Your Benefits

How we value your work.

• Partial mobile working within Germany (max. 80%) incl. equipment and flexible working hours
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Health activities

Your Tech Stack

What you work with, among other things.

• M365
• ServiceNow
• Jira/Confluence