Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price. 
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job

What you give your best for.

• Overseeing the management of incidents and problems within the IT service framework for SAP services, ensuring compliance with SLAs
• Managing operational issues related to your product on behalf of national departments and stakeholders
• Monitoring incidents and problems; developing strategies to optimise product stability, particularly in the area of monitoring
• Collaborating closely with feature teams to effectively resolve operational malfunctions and incidents
• Reporting to stakeholders during critical incidents and providing relevant status updates
• Contributing creative ideas to enhance continuous product stability
• Facilitating problem management meetings and reviews to identify trends, develop preventive measures and ensure adherence to ITIL best practices
• Generating and maintaining reports on product stability and incident management performance

Your Profile

What you should have.

• Experience working in support as an incident or problem manager in an agile environment, ideally in the area of SAP Retail
• Agile mindset, persuasiveness, decisiveness and good communication skills
• Ability to work under pressure and manage multiple priorities
• Proficient use of IT service management tools and software
• Experience working with ticketing tools, e.g. ServiceNow
• Fluent English

Your Benefits

How we value your work.

• Mobile working within Germany and flexible working hours
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Health activities

Your Tech Stack

What you work with, among other things.

• M365
• SAP F&R / UDF / S4HANA
• IS Retail
• ServiceNow