Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.  

We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job

What you give your best for.

• Managing the operational issues concerning your product on behalf of our national departments and stakeholders
• Monitoring the incidents and problems concerning your product and developing strategies to optimise product stability, e.g. in the area of monitoring
• Striving for the resolution of operational malfunctions/incidents, also in close cooperation with the Feature teams
• Reporting to our stakeholders, e.g. in the event of major incidents
• Contributing your own creative ideas to ensure continuous product stability
• Overseeing the rollout of new versions of your product to our national business entities
• Ensuring compliance with the SLAs of your product and creating appropriate reports

Your Profile

What you should have.

• Experience working as a support engineer, third-level support employee, incident or problem manager in an agile environment
• Agile mindset, persuasiveness, decisiveness and a competent communicator
• Very good teamwork skills
• Experience in working with ticketing tools, e.g. ServiceNow
• Fluent knowledge of English

What is desirable.

• Ideally good methodological competence in the area of IT service management, as well as knowledge of ITIL

Your Benefits

How we value your work.

• Mobile working within Germany and flexible working hours
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Health activities

Your Tech Stack

What you work with, among other things.

• M365
• ServiceNow
• Adobe
• SAP
• Lean IX
• Many more depending on the job