Info text

With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

• Designing support delivery concepts and service specifications for an IT service that meets functional (e.g. specific process steps) and non-functional requirements (e.g. support level, security), and is in line with IT standards (ITIL) and delivery capabilities
• Coordinating service delivery
• Managing our external support delivery team and reporting on defined KPIs
• Ensuring the required documentation, which includes support information, guidelines, policies, application information, is available and up-to-date in the respective systems, such as LeanIX, ServiceNow and SharePoint
• Participating in decision boards, planning meetings and other governance committees e.g., change advisory board meetings (CAB)
• Representing the service across the IT organisation, towards management and projects
• Acting as a point of contact for escalations
• Providing and updating information relevant to major incidents, for example escalation matrix and on-call list, to ensure it is handled properly on a 24/7-base
• Managing outage communication for major incidents
• Ensuring that actions are taken to improve service delivery performance in the case of SLA breaches and avoid their re-occurrence
• Driving the continuous improvement of the service
• Proactively ensuring that the operation of the service adheres to the current security policies and market standards 

Your Profile

What you bring with you.

• Bachelor’s/Master’s degree in computer science, information technology, or in a related field.
• Minimum of 5 years of experience as an IT service owner and/or support lead
• Profound understanding of the overall IT architecture and applications in the respective area
• Good understanding of ITSM best practices
• Strong problem-solving and analytical skills and knowledge of relevant tools and techniques
• Project management experience
• Team Player
• Excellent presentation and communication skills
• Excellent stakeholder management
• Very good understanding of the respective business area
• Very good English language skills (language levels C1 – 2, highest levels according to the European Framework of Languages)

Your Benefits

What you will get in return.

• Partial mobile working within Germany, incl. hardware budget
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• Salesforce Experience Cloud
• Salesforce Service Cloud
• Microsoft 365
• Jira/Confluence