Your Job
What this role looks like.
- Assuming full ownership of the seamless operation of our checkout solutions deployed to more than 7,300 stores
- Maintaining a broad overview of the health status of our checkout solutions in our ten supported countries at any given time, backed by corresponding KPIs and suitable dashboard visualisations
- Proactively advising your Product Owner(s) and driving (technical) enhancements to further improve our live operations
- Instructing our Global Service Desk and National IT departments on how to resolve incidents identified with our monitoring solution, backed by corresponding knowledge-base articles
- Driving the sustainable optimisation of our live operations, challenging our external development partners and vendors accordingly
- Using your specialised knowledge of ITSM methodologies in the heart of the product team(s)
Your Profile
What you bring with you.
- Proactive hands-on approach to tasks and challenges, keeping an overview in challenging situations
- Ability to understand complex situations and identify dependencies with ease
- Ability to apply theoretical expertise from ITIL frameworks in practice, especially focusing on service transition and service operation practices
- Experience working as a valuable member of an agile team; ability to adapt to new environments and changing technical setups
- Proficiency and hands-on experience using tools such as ServiceNow and Jira, coupled with advanced methodologies
- Interest in working in an international context with a variety of cultures; strong intercultural communication skills and the ability to thrive in diverse work environments
- Strong communication and presentation skills in English
Desirable extras.
- Experience in retail (particularly with checkout solutions) is highly advantageous
- Experience in software development is beneficial
- ITSM certification (e.g. ITIL Foundation)
Your Benefits
What you will get in return.
- Partial mobile working within Germany
- State-of-the-art technologies
- Attractive remuneration as well as holiday and Christmas bonuses
- Future-oriented training and development
- Modular onboarding and buddy
- Corporate health management programme
Your Tech Stack
What you will work with.
- ServiceNow for incident and problem management
- Atlassian Jira and ALM for defect tracking
- Atlassian Confluence for documentation
- Microsoft Teams for communication
- Microsoft O365 (Outlook, Word, Excel and PowerPoint)