IT Service Management Expert (m/f/x)
02. Open
IT-Jobs: Supply Chain & Logistics; Project Management; logistics management
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Vanessa Backs
IT Consultant
Nordrhein-Westfalen (DE-NW)
17.04.2024 09:21

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What you give your best for.

  • Ensuring compliance with defined standards and guidelines for processes related to IT Service Management (in strong collaboration with a central ITSM unit)
  • Monitoring KPIs and evaluating the resulting data with the IT Service teams
  • Analysing and defining improvements in close cooperation with the IT Service teams
  • Supporting our IT services in the various ITSM disciplines
  • Providing advice on how to apply service management techniques (e.g. root cause analysis)
  • Designing service management reports and presenting them to stakeholders (e.g. business departments)
  • Increasing the overall quality of service through best practices and experience

Your Profile

What you should have.

  • University degree with a focus on IT, or several years of professional experience
  • Outstanding knowledge and understanding of environments and tasks
  • Good knowledge of ITSM best practices (e.g. ITIL v3/ITIL 4)
  • Fluency in German and English
  • Good experience using ITSM tools 


What is desirable.

  • Experience managing processes related to service management (e.g. incident or problem management)
  • Expertise dealing with business and IT stakeholders

Your Benefits

How we value your work.

  • Mobile working within Germany incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.

  • M365
  • Service Now
  • SAP 
  • other job related
Travel:  partial mobile working within Germany