Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price. 
We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job

What this role looks like.

• Providing L3 support, event and incident management for Adobe Campaign Classic
• Ensuring security awareness and establishing best practises
• Monitoring system stability, availability and performance
• Monitoring interfaces (e.g. data flow, data quality and completeness)
• Reporting system and support-related KPIs (e.g. system availability, time to resolution)
• Documenting operational processes
• Coordinating and training L1 and L2 support levels
• Closely collaborating with SMEs, architects and vendors
• Communicating with intercultural stakeholders

Your Profile

What you bring with you.

• A degree or other relevant qualification with a focus on IT
• Comprehensive knowledge of Adobe Campaign Classic 
• A proactive, well organised way of working, with a team-oriented attitude 
• Data driven mindset, persuasiveness, and strong intercultural communication skills
• Ability to autonomously handle and resolve incoming incidents, deliver root cause analyses and document defects
• Very good English language skills (C-level) 

Desirable extras.

• Basic knowledge of and experience with other Adobe Experience Cloud solutions 
• Basic knowledge of software development and the ITIL concept 
• Basic knowledge of common interface/data exchange technology (REST API, SOAP) 

Your Benefits

What you will get in return.

• Partial mobile working within Germany, incl. hardware budget
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• Adobe Campaign Classic v8 
• ServiceNow 
• Many more depending on the job