Info text

With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

• Working in a team that makes a substantial contribution to ensuring that there is a standardised demand/supply process for relevant captives and ensures that scope changes are managed and resourced through their function
• Organising meetings with stakeholders to coordinate strategic goals and clarify budget-related questions
• Providing support to global internal customers and advising them on how to make the most of the benefits of our Service Desk
• Providing support to internal customers by ensuring outstanding service quality when handling complaints
• Handling complex requests, such as the creation of new support structures and assistance with their financing etc.
• Acting as an interface between customers and the company to improve relationships through proactive consulting and data analysis and to increase the efficiency of our global Service Desk
• Continuous process improvement and its seamless integration into our organisation

Your Profile

What you bring with you.

• Successfully completed degree in the field of economics, business informatics, business administration or a comparable qualification
• In-depth knowledge of ITIL, Service Desk and IT methodology
• Knowledge of the tools, applications and processes of the SCPE system, in particular transfer chains and warehouse management
• Experience in reporting and data analyses with a data-driven approach
• Successful work as a Customer Success Partner using BRM principles and stakeholder management
• Strong networking skills and a customer-oriented approach as well as strong soft skills
• Experience in the use of Tableau

Desirable extras.

• Experience in an international working environment
• Knowledge of PowerPoint and ThinkCell
• Experience with ServiceNow and MS365
• Initial project experience is ideal

Your Benefits

What you will get in return.

• Partial mobile working within Germany, incl. hardware budget
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• M365
• Adobe
• SAP
• Lean IX
• Many more depending on the job