(Senior) IT Consultant for AI in Support & Interaction (m/f/x)
02. Open
IT-Jobs: Shared Services; IT; IT-Jobs: Business & Artificial Intelligence
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Melanie Cangalovic
Nordrhein-Westfalen (DE-NW)
24.04.2024 17:20

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What this role looks like.


  • Analysing and identifying potential for technological and process optimisation opportunities in our global IT Shared Service Centres 
  • Defining our AI strategy with a focus on how to best use artificial intelligence to deliver IT support 
  • Implementing state-of-the-art technology (chatbots, RPA, AI)
  • Defining, specifying and coordinating requirements jointly with specialist teams and international stakeholders for end-to-end processes
  • Independently implementing (sub-)projects – from creating solution concepts and supporting their implementation through to project completion
  • Advising our product and project teams
  • Continuously observing the IT market with regard to new technologies 

Your Profile

What you bring with you.

  • Degree (preferably with a focus on information technology or business administration) or relevant technical experience
  • Strong sense of initiative, structured methodical approach and willingness to innovate and support change
  • Experience using relevant software solutions (preferably ServiceNow) 
  • Sound process knowledge of ITIL-based IT service management 
  • (Very) good written and spoken English and German language skills


Desirable extras.

  • Experience in shared services or IT support
  • Experience as a product owner
  • Experience with automation solutions and artificial intelligence
  • Experience in human-machine interaction

Your Benefits

What you will get in return.

  • Mobile working within Germany incl. hardware budget
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you will work with.

  • M365
  • ServiceNow
  • SAP
  • Many more depending on the job
Travel:  partial mobile working within Germany