IT Service Management Expert (m/f/x)
Date: May 29, 2022
Location: Mülheim an der Ruhr, NW, DE, 45481
Company: ALDI SÜD
IT Service Management Expert (m/f/x)
02. Open
Experienced
IT-Jobs: Buying
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Deutschland (DE)
https://jobs.cdn-aldi-sued.de/ITimg/2020_IT-Jobs_Data_Silos.jpg
https://jobs.cdn-aldi-sued.de/video/.mp4
https://jobs.cdn-aldi-sued.de/video/.jpg
full-time
nach Vereinbarung
95-177 [Kombi] Jobware 30T / Stepstone 30T
IT Service Management Expert (m/f/x) (ID:264801)
<h4 class="intro">Bitte nicht bearbeiten</h4>
ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.
<h3 class="jb">Our Benefits</h3>
- IT projects that set new benchmarks in the retail industry
- International and agile team of experts
- State-of-the-art technology
- Individually tailored training
- Fast career path driven by your own initiative
- Mobile working
- Corporate benefits
- Fair salary
<h3 class="jd">Your Tasks</h3>
- Defining standards and guidelines for service management processes
- Monitoring KPIs and evaluating the resulting data in collaboration with the service teams
- Analysing and defining improvements in close cooperation with our international teams
- Advising the specialist teams on the application of methodical service management techniques (e.g. root cause analysis)
- Assuming responsibility for the conceptual design and presentation of service management reports to stakeholders, e.g. business departments
- Increasing the overall quality of our service through best practices and experience
<h3 class="jq">Your Profile</h3>
- University degree with a focus on information technology or several years of professional experience
- Experience in controlling incident, problem or release management processes
- Good knowledge in using ITSM tools, such as ServiceNow
- Comprehensive experience in the area of ITILv3/ITIL4
- Basic knowledge in the areas of operating and maintenance concepts for software solutions
- Expertise in dealing with stakeholders from business and IT