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(Senior) IT Service Manager (m/f/x)
02. Open
Experienced
IT-Jobs: Buying
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Deutschland (DE)
612324
https://jobs.cdn-aldi-sued.de/video/.mp4
https://jobs.cdn-aldi-sued.de/video/.jpg
full-time
nach Vereinbarung
ALDI SÜD
(Senior) IT Service Manager (m/f/x) (ID:264801)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Defining standards and guidelines for service management processes
  • Monitoring KPIs and evaluating the resulting data in collaboration with the service teams
  • Analysing and defining improvements in close cooperation with our international teams
  • Advising the specialist teams on the application of methodical service management techniques (e.g. root cause analysis)
  • Assuming responsibility for the conceptual design and presentation of service management reports to stakeholders, e.g. business departments
  • Increasing the overall quality of our service through best practices and experience
     

<h3 class="jq">Your Profile</h3>

  • University degree with a focus on information technology or several years of professional experience
  • Experience in controlling incident, problem or release management processes
  • Good knowledge in using ITSM tools, such as ServiceNow
  • Comprehensive experience in the area of ITILv3/ITIL4 
  • Basic knowledge in the areas of operating and maintenance concepts for software solutions
  • Expertise in dealing with stakeholders from business and IT  
     

<h3 class="jb">Our Benefits</h3>

  • Mobile working within Germany incl. equipment and flexible working hours 
  • State-of-the-art technologies 
  • Attractive remuneration as well as holiday and Christmas bonuses 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Health activities 
Apply now and become part of a team in which everyone contributes to the common success!

Regardless of the texts and images in our recruiting materials, we emphasize that everyone is equally welcome at ALDI SÜD.
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