IT Service Management Expert (m/f/x)

Date: May 29, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

IT Service Management Expert (m/f/x)
02. Open
IT-Jobs: Buying
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
95-177 [Kombi] Jobware 30T / Stepstone 30T
IT Service Management Expert (m/f/x) (ID:264801)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jb">Our Benefits</h3>

  • IT projects that set new benchmarks in the retail industry
  • International and agile team of experts
  • State-of-the-art technology
  • Individually tailored training
  • Fast career path driven by your own initiative 
  • Mobile working
  • Corporate benefits
  • Fair salary

<h3 class="jd">Your Tasks</h3>

  • Defining standards and guidelines for service management processes
  • Monitoring KPIs and evaluating the resulting data in collaboration with the service teams
  • Analysing and defining improvements in close cooperation with our international teams
  • Advising the specialist teams on the application of methodical service management techniques (e.g. root cause analysis)
  • Assuming responsibility for the conceptual design and presentation of service management reports to stakeholders, e.g. business departments
  • Increasing the overall quality of our service through best practices and experience

<h3 class="jq">Your Profile</h3>

  • University degree with a focus on information technology or several years of professional experience
  • Experience in controlling incident, problem or release management processes
  • Good knowledge in using ITSM tools, such as ServiceNow
  • Comprehensive experience in the area of ITILv3/ITIL4 
  • Basic knowledge in the areas of operating and maintenance concepts for software solutions
  • Expertise in dealing with stakeholders from business and IT