Social Management Expert (m/w/d)
02. Open
IT-Jobs:Customer Interaction & UX/UI; IT-Jobs: eCommerce
ALDI Digital Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
permanent contract
partial mobile working within Germany
GD IIT Customer Interaction
Maike Becker
IT Consultant
Nordrhein-Westfalen (DE-NW)
15.05.2023 10:59

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

 The Customer Interaction department in our Digital Services unit always has the digital customer experience in mind. You are familiar with e-commerce solutions, and using online tools comes naturally to you. As part of the team, you’ll develop digital “must-haves” for a wide variety of apps and websites, ensuring an excellent online shopping experience for our customers.

Your Job

What this role looks like.

  • Coordinating technical configurations and maintaining social media and community management tools
  • Implementing and continuously improving technical processes in connection with various tools (such as Sprinklr)
  • Coordinating and cooperating with different stakeholders and dependent institutions
  • Increasing efficiency and improving the tools by adapting technology and the infrastructure

Your Profile

What you bring with you.

  • A university degree in the field of business studies/economics with a focus on marketing or computer science
  • Content or technical experience in social media and community management
  • Experience using Sprinklr or similar, or open to acquire technical knowledge


Desirable extras.

  • Experience in dealing with different service providers and stakeholders from different countries
  • Strong communicator with a structured way of handling your own tasks and a proactive approach geared towards results paired with a strong team spirit
  • Enjoy working with different colleagues, stakeholders and customers

Your Benefits

What you will get in return.

  • Mobile working within Germany incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you will work with.

  • M365
  • Adobe
  • SAP
  • Sprinklr 
Travel:  partial mobile working within Germany