Service Level Manager / SLA Analyst (m/f/x)
02. Open
IT-Jobs: Buying; IT-Jobs: Processes & Tools; IT-Jobs: Shared Services
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Varvara Brandl
Senior IT Consultant
22.11.2023 15:52

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What this role looks like.

  • Creating regular reports and dashboards to assess and monitor service level agreements (SLAs)  
  • Supporting in the calculation of contractual penalties with focus on contractual agreements as well as closely cooperating with the colleagues responsible for contract management 
  • Carrying out regular validation processes, designing optimisation measures and ensuring data quality and accuracy, as well as maintaining master data
  • Supporting the implementation of processes and structures to ensure efficient reporting
  • Acting as an interface between business units and other internal/external stakeholders

Your Profile

What you bring with you.

  • Academic degree or apprenticeship in computer science, business informatics or in a comparable subject
  • Experience in data analysis, as well as practical experience with business intelligence tools
  • Strong analytical skills and the ability to transform complex data into comprehensible information
  • Strong communication and presentation skills
  • Ability to work in a team and to work effectively in a multidisciplinary environment


Desirable extras.

  • Knowledge of IT contract management and in the area of service level agreements

Your Benefits

What you will get in return.

  • Mobile working within Germany incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you will work with.

  • M365
  • SAP
  • Many more depending on the job
Travel:  partial mobile working within Germany