Scrum Master - Customer Interaction (m/w/d)
02. Open
IT-Jobs: Customer focus & UX/UI
ALDI Digital Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
GD IIT Customer Interaction
Maike Becker
IT Consultant
Nordrhein-Westfalen (DE-NW)
03.08.2023 10:31

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

The Customer Interaction department in our Digital Services unit always has the digital customer experience in mind. You are familiar with e-commerce solutions, and using online tools comes naturally to you. As part of the team, you’ll develop digital “must-haves” for a wide variety of apps and websites, ensuring an excellent online shopping experience for our customers

Your Job

What this role looks like.

  • Continuously improving the productivity of agile product teams 
  • Training and coaching the teams in the application of agile principles and methods
  • Ensuring that all required events and artifacts are used within the teams
  • Collaborating with other Scrum Masters from the same cluster in the Scrum of Scrums
  • Exchanging information with our company’s other Scrum Masters in a CoP 
  • Supporting the scaling framework and introducing OKRs in the company
  • Supporting the establishment of a company-wide agile leadership approach 

Your Profile

What you bring with you.

  • Initial experience as a Scrum Master/Agile Coach in cross-functional teams
  • Theoretical and practical experience in agile methodologies
  • Initial experience in the areas of coaching and training
  • An interest in working on a scaled agile transformation
  • Passion for generating one of the largest agile e-commerce transformations 
  • Very good English language skills


Desirable extras.

  • Basic knowledge in the area of agile software development
  • Experience in the field of e-commerce
  • Competencies in the area of OKR or Enterprise Portfolio Kanban
  • Knowledge about the challenges of digitalisation in retail 
  • Recognising and moderating team conflicts
  • An empathetic, trusting and motivating manner
  • Experience with Jira and Confluence 

Your Benefits

What you will get in return.

  • Mobile working within Germany incl. equipment and flexible working hours
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities
  • Additional satellite office in Düsseldorf

Your Tech Stack

What you will work with.

  • M365
  • JIRA & Confluence 
Travel:  partial mobile working within Germany