Performance Manager - Service Desk Quality (m/f/x)
02. Open
IT; IT-Jobs: Service & Support
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
Melanie Cangalovic
IT Professional
Nordrhein-Westfalen (DE-NW)
16.05.2024 14:56

Info text

With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

  • Identifying and analysing key performance indicators (KPIs) to improve the quality of the service desk
  • Developing, implementing and maintaining Tableau dashboards to visualise and monitor the most important KPIs
  • Ensuring data quality and accuracy of the visualisations
  • Proactively analysing data to identify patterns, trends and dependencies in order to make recommendations to various stakeholders on potential improvements in IT support
  • Coordinating with relevant stakeholders to ensure uniform, cross-functional reporting standards
  • Ensuring the operational stability of the reporting landscape through maintenance, operation and continuous improvement of our reports and dashboards
  • Assigning project tasks in various departmental projects in order to facilitate reporting and provide data-driven insights
  • Creating and delivering reports for upper management via Microsoft PowerPoint/dashboard solutions

Your Profile

What you bring with you.


  • University degree in (business) informatics, mathematics/statistics, or comparable qualification (e.g. apprenticeship)
  • Experience working with ITIL, ServiceNow, Tableau, Excel as well as service desk experience
  • Analytical mindset and an affinity for preparing complex topics
  • Ability to translate complex data into clear and effective visualisations
  • Excellent written and verbal English skills
  • Knowledge of data analysis and modelling
  • Ability to develop and implement process improvements related to service desks


Desirable extras.

  • Knowledge in the area of IT service management
  • Experience in the use of PowerPoint

Your Benefits

What you will get in return.

  • Partial mobile working within Germany, incl. hardware budget
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Corporate health management programme

Your Tech Stack

What you will work with.

  • M365
  • Adobe
  • SAP
  • Lean IX
  • Many more depending on the job