Service Level Manager (m/f/d)

Date: Sep 5, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Service Level Manager (m/f/d)
02. Open
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
Service Level Manager (m/f/d) (ID:212707)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Defining and consolidating operational KPIs for IT Infrastructure services and processes
  • Continuously monitoring the development (early engagement) of relevant performance KPIs with the goal of providing reliable services
  • Preparing and implementing an internal reporting standard for all relevant service KPIs
  • Internally creating transparency on performance KPIs and conducting relevant training sessions

<h3 class="jq">Your Profile</h3>

  • Degree in IT, or similar qualification/training
  • Experience in assessing operational performance KPIs in the area of IT infrastructure
  • Strong analytical skills and a strong sense of responsibility
  • Assertiveness with an independent and structured work style
  • Strong communication skills and very good English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working within Germany incl. equipment and flexible working hours 
  • State-of-the-art technologies 
  • Attractive remuneration as well as holiday and Christmas bonuses 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Health activities