Incident and problem Manager (m/f/d)
02. Open
IT-Jobs: eCommerce; IT-Jobs: Customer focus & UX/UI
ALDI Digital Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
GD IIT Customer Interaction
Hannah Giesen
IT Consultant
Nordrhein-Westfalen (DE-NW)
28.06.2023 14:57

Info text

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. In the Customer Interaction team, you always have the customer in mind. You are familiar with e-commerce solutions and the use of online tools comes naturally to you. You will develop digital “must-haves” for various apps or websites and thus ensure an excellent online shopping experience for our customers.

Your Job

What you give your best for.

  • Continuously optimising the operational processes within our digital services unit and across products
  • Advising the product teams on best practice approaches as well as documentation and quality standards within operations
  • Deriving knowledge content from solved incidents/problems
  • Prioritising incidents/problems in coordination with the product owners and the relevant stakeholders
  • Tracking and evaluating the agreed Service Level Agreements

Your Profile

What you should have.

  • University degree with a focus on information technology or business administration
  • Several years of professional experience in the area of IT operations including knowledge of the corresponding tools (ServiceNow, Jira, Confluence) and the areas of ITIL, Scrum and DevOps
  • Very good communication, moderation and analytical skills
  • Fluent German and English language skills


What is desirable.

  • Basic knowledge in the areas of software architecture, technology stacks and cloud services
  • Ideally experience with current technologies (Adobe Marketing Suite, web shops, databases) and a good understanding of these

Your Benefits

How we value your work.

  • Mobile working within Germany incl. equipment and flexible working hours 
  • Intercultural working environment in diverse teams  
  • Attractive remuneration as well as holiday and Christmas bonuses 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Additional satellite offices (e.g. in Düsseldorf) 

Your Tech Stack

What you work with, among other things.

  • M365
  • ITIL
  • Confluence
  • JIRA