IT Service Management Professional (m/f/d)
02. Open
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
IT Service Management Professional (m/f/d) (ID:375521)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Assuming responsibility for the design, documentation and efficiency of our global IT processes as well as carrying out the daily process administration
  • Advising our IT service owners on process utilisation and process efficiency analysis
  • Assisting in monitoring, controlling and reporting on process efficiency and compliance by means of KPIs as well as monitoring process roles
  • Providing training on processes and tools for our employees around the world
  • Collaborating with the ServiceNow product owner to identify and resolve challenges encountered when mapping the processes within the system
  • Supporting the continuous development of our IT Service Management standards and processes
  • Closely and regularly cooperating with international departments and external partners

<h3 class="jq">Your Profile</h3>

  • A degree with a focus on information technology or business administration, or similar qualification/training
  • Professional experience in dealing with IT service management processes is desirable
  • Good knowledge of IT Service Management processes according to ITIL
  • Good knowledge of relevant IT tools (e.g. ServiceNow)
  • Analytical and conceptual skills, as well as structured and independent way of working
  • Assertive, committed and sociable team player with strong communication skills
  • Very good German and English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working within Germany incl. equipment and flexible working hours 
  • State-of-the-art technologies 
  • Attractive remuneration as well as holiday and Christmas bonuses 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Health activities 
Travel:  Mobile working within Germany