Manager Data & Analytics Service Management (m/f/d)
02. Open
IT-Jobs: Data & Analytics
ALDI Data & Analytics Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
full-time or part-time
permanent contract
partial mobile working within Germany
Platforms & Architecture
Dennis Mühlbauer (Recruiting extern AIS)
Senior Expert
Nordrhein-Westfalen (DE-NW)
17.04.2024 10:28

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability.
In the ALDI Data & Analytics unit everything revolves around one topic: Creating data-based value for ALDI SOUTH around the world. Through our global projects, we develop scalable data analytics products for and together with our business and technology teams. By doing so, we support the entire organisation in making business decisions based on reliable data and cutting-edge analytics insights. Become part of our ALDI Data & Analytics team!

Your Job

What you give your best for.

  • Managing and continuously developing an international team
  • Supporting the platform department in managing operational processes
  • Coordinating cross-team solutions for incidents or requests
  • Ensuring excellent consulting services for stakeholders and/or users regarding issues or demands for our Data & Analytics platforms
  • Assuming the overarching role of Change Manager and facilitating the regular Change Advisory Board meetings
  • Monitoring and reporting on SLA compliance in incident management for the platform services
  • Coordinating and driving service improvement initiatives

Your Profile

What you should have.

  • Several years of experience in management and/or project implementation in the area of data and analytics
  • Practical experience as a developer, solution designer or operations engineer
  • Knowledge of ITIL processes
  • Very good presentation skills
  • Assertive, committed and sociable team player with excellent communication skills
  • Very good English language skills


What is desirable.

  • Experience in using systems from the Data & Analytics area
  • Experience in building or maintaining user support services


Your Benefits

How we value your work.

  • Partial mobile working within Germany, incl. hardware budget
  • State-of-the-art technologies
  • Attractive remuneration 
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Corporate health management programme

Your Tech Stack

What you work with, among other things.

  • ServiceNow, 
  • M365, lates Mircosoft technologies
  • Many more depending on the job
Travel:  partial mobile working within Germany