Incident- und Problem Manager (ITIL)- SAP Transportation Management (m/f/d)

Date: Oct 3, 2021

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Incident- und Problem Manager (ITIL)- SAP Transportation Management (m/f/d)
02. Open
IT-Jobs: Supply Chain Planning & Execution
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
Incident- und Problem Manager (ITIL)- SAP Transportation Management (m/f/d) (ID:208961)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.
As an SAP expert, you will play a key role in the implementation of ALDI SOUTH’s IT strategy and in one of the largest SAP implementation projects in the retail industry. You will develop global templates, implement software, monitor interfaces and liaise with all stakeholders. 

<h3 class="jd">Your Tasks</h3>

  • Defining standards and guidelines for incident and problem management in a Transportation Management environment (SAP TM)
  • Supporting the team in proactively identifying, analysing, prioritising and documenting incidents, primarily at third level
  • Advising the specialist teams on the application of methodical techniques of root cause analysis  
  • Acting as the single point of contact for escalation management and interacting with relevant stakeholders (e.g. business departments but also test, change and release management)  
  • Increasing the overall quality of service by sharing best practices  

<h3 class="jq">Your Profile</h3>

  • Degree with a focus on information technology or several years of professional experience
  • Understanding of supply chain management processes, ideally with SAP  
  • Extensive knowledge of operating and maintenance concepts of software solutions  
  • Good knowledge of ServiceNow and JIRA as well as practical experience in ITIL incident and problem management processes  
  • ITIL certification is desirable 
  • Very good English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages