Incident & Problem Manager (m/f/x)
02. Open
IT-Jobs: Stores & Commerce
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Julia Winnemöller
IT Engineer
Nordrhein-Westfalen (DE-NW)
20.02.2024 07:52
95-172 [Kombi] Kurz: Jobvector 6W / Jobware 30T / 60T

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Do you have strong problem-solving and communication skills, follow a proactive approach to technical challenges and – most importantly – are you ready to become part of a fast-growing international product team? As an Incident & Problem Manager, you will be responsible for the operational running of your product in collaboration with your colleagues. You will constantly work to improve the operational excellence of your product. Our products range from in-store merchandise management, stocktaking, ordering, mobile applications, electronic shelf labels, cash management, reporting, fraud detection, to use-case driven user portals.

Your Job

What you give your best for.

  • Managing the operational issues concerning your product on behalf of our national departments and stakeholders
  • Monitoring the incidents and problems concerning your product and developing strategies to optimise product stability, e.g. in the area of monitoring
  • Striving for the resolution of operational malfunctions/incidents, also in close cooperation with the Feature teams
  • Reporting to our stakeholders, e.g. in the event of major incidents
  • Contributing your own creative ideas to ensure continuous product stability
  • Overseeing the rollout of new versions of your product to our national business entities
  • Ensuring compliance with the SLAs of your product and creating appropriate reports

Your Profile

What you should have.

  • Experience working as a support engineer, third-level support employee, incident or problem manager in an agile environment
  • Agile mindset, persuasiveness, decisiveness and a competent communicator
  • Very good teamwork skills
  • Experience in working with ticketing tools, e.g. ServiceNow
  • Fluent knowledge of English


What is desirable.

  • Ideally good methodological competence in the area of IT service management, as well as knowledge of ITIL

Your Benefits

How we value your work.

  • Mobile working within Germany (max. 80%) incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.

  • M365
  • ServiceNow
  • Adobe
  • SAP
  • Lean IX
  • Many more depending on the job
Travel:  partial mobile working within Germany