Incident & Problem Manager (m/f/d)

Date: Sep 8, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Incident & Problem Manager (m/f/d)
02. Open
IT-Jobs: Stores
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
Incident & Problem Manager (m/f/d) (ID:367501)

<h4 class="intro">Bitte nicht bearbeiten</h4>

About us

With more than 7,000 stores, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. At ALDI SOUTH IT, we aim to provide our global operative business with an IT infrastructure and software landscape that match the requirements for lean and effective solutions and that work within different legal systems, logistical structures and all time zones. To do this, we need clever and creative minds – we need you!  
Join our international team of experts at ALDI SOUTH IT and benefit from our culture of openness and cooperation. And you can look forward to a motivated, helpful and fast-growing team that will provide excellent support during your start. 

About the position

Do you have strong problem-solving and communication skills, follow a proactive approach to technical challenges and – most importantly – are you ready to become part of a fast-growing international product team?

As an Incident & Problem Manager, you will be responsible for the operational running of your product in collaboration with your colleagues. You will constantly work to improve the operational excellence of your product. Our products range from in-store merchandise management, stocktaking, ordering, mobile applications, electronic shelf labels, cash management, reporting, fraud detection, to use-case driven user portals.

<h3 class="jd">Your Tasks</h3>

  • Managing the operational issues concerning your product on behalf of our national departments and stakeholders
  • Monitoring the incidents and problems concerning your product and developing strategies to optimise product stability, e.g. in the area of monitoring
  • Striving for the resolution of operational malfunctions/incidents, also in close cooperation with the Feature teams
  • Reporting to our stakeholders, e.g. in the event of major incidents
  • Contributing your own creative ideas to ensure continuous product stability
  • Overseeing the rollout of new versions of your product to our national business entities
  • Ensuring compliance with the SLAs of your product and creating appropriate reports

<h3 class="jq">Your Profile</h3>

  • Experience working as a support engineer, third-level support employee, incident or problem manager in an agile environment
  • Agile mindset, persuasiveness, decisiveness and a competent communicator
  • Very good teamwork skills
  • Ideally good methodological competence in the area of IT service management, as well as knowledge of ITIL
  • Experience in working with ticketing tools, e.g. ServiceNow
  • Fluent knowledge of English

<h3 class="jb">Our Benefits</h3>

  • Mobile working within Germany incl. equipment and flexible working hours 
  • State-of-the-art technologies 
  • Attractive remuneration as well as holiday and Christmas bonuses 
  • Future-oriented training and development 
  • Modular onboarding and buddy
  • Health activities