Incident & Problem Manager (m/f/d)

Date: Sep 25, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Incident & Problem Manager (m/f/d)
02. Open
IT-Jobs: Supply Chain Planning & Execution
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
Incident & Problem Manager (m/f/d) (ID:322121)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. As an SAP expert, you will play a key role in the implementation of ALDI SOUTH’s IT strategy and in one of the largest SAP implementation projects in the retail industry. You will develop global templates, implement software, monitor interfaces and liaise with all stakeholders.

<h3 class="jd">Your Tasks</h3>

  • Defining processes, standards and guidelines for incident and problem management in the area of Supply Chain Planning and Execution (SCP&E)
  • Supporting the SCP&E IT Service Teams in proactively identifying, analysing, prioritising and documenting incidents, primarily at 3rd level
  • Advising the business teams on the application of methodical techniques of root cause analysis
  • Acting as the single point of contact for escalation management and interacting with relevant stakeholders (e.g. business departments or test, change and release management)
  • Increasing the overall quality of service by creating best practices

<h3 class="jq">Your Profile</h3>

  • University degree with a focus on information technology or several years of professional experience
  • Experience in incident/problem management and the management of service providers
  • Sound knowledge of operating and maintenance concepts for software solutions
  • Good knowledge of ServiceNow as well as practical experience in the ITIL incident and problem management processes
  • ITIL certification is desirable
  • Very good English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working within Germany incl. equipment 
  • Attractive remuneration 
  • State-of-the-art technologies 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Health activities