Incident & Problem Manager (m/f/d)
02. Open
IT-Jobs: Supply Chain & Logistics
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
permanent contract
Helen Terhardt
IT Consultant
09.01.2023 17:24

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

As a central Problem & Incident Manager, you will play a key role in the successful maintenance of ALDI SOUTH’s supply chain and logistics IT solutions across all countries and will be part of one of the largest SAP and non-SAP implementation projects in the retail sector. You will develop concepts, support software implementation, monitor its status and liaise with all stakeholders.

Your Job

What you give your best for.

  • Defining and further developing processes, standards and guidelines for incident and problem management in the Supply Chain Planning & Execution (SCP&E) business unit
  • Supporting the SCP&E specialist team in proactively identifying, analysing, prioritising and documenting incidents, primarily at 3rd level
  • Advising the specialist teams on how to apply root cause analysis methodology
  • Acting as the single point of contact for escalation management and interacting with relevant stakeholders (e.g. business units or test, change and release management)
  • Increasing overall service quality by creating best practices

Your Profile

What you should have.

  • A degree or other relevant qualification/training with a focus on IT
  • Several years of professional experience and excellent methodological knowledge in the area of test management, ideally in an SAP environment
  • High affinity for using supporting software solutions (e.g. ServiceNow, SAP Solution Manager) and ITIL processes for operation and maintenance
  • Flexibility and the ability to work in a team are just as much a part of your working style as your strong planning and organisational skills
  • Very good English language skills; German skills beneficial


What is desirable. 

  • Affinity for supply chain and logistics business processes in the retail sector
  • Commitment and willingness to work independently and drive topics forward
  • Knowledge in setting up and operating centrally controlled services based on ITIL

Your Benefits

How we value your work.

  • Mobile working within Germany incl. equipment
  • Attractive remuneration
  • State-of-the-art technologies
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.
  • M365
  • Adobe
  • SAP
  • Lean IX
  • Many more depending on the job