ITSM Reporting Analyst IT Service Management (ITSM) (m/f/d)
Date: May 8, 2022
Location: Mülheim an der Ruhr, NW, DE, 45481
Company: ALDI SÜD
ITSM Reporting Analyst IT Service Management (ITSM) (m/f/d)
02. Open
Experienced
IT-Jobs: IITProcesses & Tools
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Deutschland (DE)
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full-time
nach Vereinbarung
95-175 [Kombi] Lang: Jobvector 6W / Jobware 60T / Stellenanzeigen.de 90T
ITSM Reporting Analyst IT Service Management (ITSM) (m/f/d) (ID:248182)
<h4 class="intro">Bitte nicht bearbeiten</h4>
ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.
<h3 class="jd">Your Tasks</h3>
- Assuming product ownership for the IT-wide ITSM reporting function in ServiceNow
- Developing, aligning and implementing a roadmap for ServiceNow-based reports and analytics
- Recording, analysing and specifying functional requirements and ad-hoc analyses to support management decisions
- Discussing requirements for ITSM reporting with various stakeholders following a smart approach, e.g. IT Process Owners
- Coordinating, managing and implementing performance analytics requirements with agile teams
- Identifying, assessing and integrating additional data sources (e.g. Apptio) in ServiceNow
- Entering into regular dialogue with international departments and external partners
<h3 class="jq">Your Profile</h3>
- A degree with a focus on information technology or business administration
- In-depth work experience applying ITSM concepts and performance analytics in ServiceNow (e.g. certification in ITIL and/or Performance Analytics Essentials)
- Relevant work experience using the ServiceNow platform
- Understanding of the concepts of relational databases
- Committed, assertive and sociable team player with excellent communication skills
- Structured and independent working style and very good German and English language skills
<h3 class="jb">Our Benefits</h3>
- Mobile working & flexible working hours
- Great technologies
- Corporate benefits
- Holiday and Christmas bonus
- Training & Development
- Free fruit and beverages