ITSM Reporting Analyst IT Service Management (ITSM) (m/f/d)
02. Open
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
ITSM Reporting Analyst IT Service Management (ITSM) (m/f/d) (ID:248182)

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ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Assuming product ownership for the IT-wide ITSM reporting function in ServiceNow
  • Developing, aligning and implementing a roadmap for ServiceNow-based reports and analytics
  • Recording, analysing and specifying functional requirements and ad-hoc analyses to support management decisions
  • Discussing requirements for ITSM reporting with various stakeholders following a smart approach, e.g. IT Process Owners
  • Coordinating, managing and implementing performance analytics requirements with agile teams
  • Identifying, assessing and integrating additional data sources (e.g. Apptio) in ServiceNow
  • Entering into regular dialogue with international departments and external partners

<h3 class="jq">Your Profile</h3>

  • A degree with a focus on information technology or business administration
  • In-depth work experience applying ITSM concepts and performance analytics in ServiceNow (e.g. certification in ITIL and/or Performance Analytics Essentials)
  • Relevant work experience using the ServiceNow platform
  • Understanding of the concepts of relational databases
  • Committed, assertive and sociable team player with excellent communication skills
  • Structured and independent working style and very good German and English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages
Travel:  Mobile working within Germany