(Junior) IT Spezialist - 2nd und 3rd Level Support (m/w/d)

<h4 class="intro">Bitte nicht bearbeiten</h4>

<h3 class="jd">Deine Aufgaben</h3>

• Assisting our customers with support requests regarding our software for optimising shelf parameters
• Monitoring our software and carrying out associated troubleshooting
• Independently processing tickets (incidents/problems/service requests) within the scope of third-level support
• Designing technical concepts for new customer requirements
• Closely cooperating with our customers, external development service providers and internal departments
• Responsibility for knowledge building and transfer between the project and support organisation
   

<h3 class="jq">Dein Profil</h3>

• Completed apprenticeship with a focus on information technology or similar
• Support experience, ideally experience in using software within the retail industry
• Ideally, certification or knowledge in standard processes, such as ITIL, IREB or ISTQB
• Profound user knowledge of MS Office
• Fluency in English and German (written and spoken)
• Communication skills, intercultural competence and ability to work in a team
   

<h3 class="jb">Deine Benefits</h3>

• Mobile Working und flexible Arbeitszeiten
• State-of-the-art Technologien
• Corporate Benefits
• Urlaubs- und Weihnachtsgeld
• Training & Development
• Obst und Getränke kostenlos am Arbeitsplatz