IT Service Manager (m/f/d)
02. Open
IT-Jobs: Supply Chain & Logistics
ALDI International ServicesSE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
permanent contract
Helen Terhardt
IT Consultant
09.01.2023 17:35

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What you give your best for.

  • Defining standards and guidelines for service management processes
  • Monitoring KPIs and evaluating the resulting data in collaboration with the service teams
  • Analysing and defining improvements in close cooperation with our international teams
  • Advising the specialist teams on the application of methodical service management techniques (e.g. root cause analysis)
  • Assuming responsibility for the conceptual design and presentation of service management reports to stakeholders, e.g. business departments
  • Increasing the overall quality of our service through best practices and experience

Your Profile

What you should have.

  • University degree with a focus on information technology or several years of professional experience
  • Experience in controlling incident, problem or release management processes
  • Good knowledge in using ITSM tools, such as ServiceNow
  • Comprehensive experience in the area of ITILv3/ITIL4 
  • Basic knowledge in the areas of operating and maintenance concepts for software solutions
  • Expertise in dealing with stakeholders from business and IT  

Your Benefits

How we value your work.

  • Mobile working within Germany incl. equipment
  • Attractive remuneration
  • State-of-the-art technologies
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.
  • M365
  • Adobe
  • SAP
  • Lean IX
  • Many more depending on the job