IT Service Management Consultant (m/f/d)

Date: Apr 17, 2021

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

IT Service Management Consultant (m/f/d)
02. Open
Experienced; Students and Graduates
IT-Jobs: Buying
ALDI International Services GmbH & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
IT Service Management Consultant (m/f/d) (ID:150849)

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ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. 
A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

Your Tasks

  • Responsibility for the design and efficiency of our global IT processes (e.g. incident management, demand management)
  • Providing consultation to our business and IT departments on how to use the IT processes
  • Monitoring, managing and reporting on process efficiency using KPIs
  • Providing training on processes and tools for our employees around the world
  • Continuously further developing our IT Service Management standards
  • Closely cooperating with international specialist departments and external partners

Your Profile

  • A degree with a focus on information technology or business administration
  • Very good knowledge of IT Service Management in line with ITIL
  • Excellent knowledge of relevant IT tools (e.g. ServiceNow, JIRA)
  • Analytical and conceptual skills
  • Assertive, committed and sociable team player with strong communication skills
  • Very good English language skills, German skills beneficial

Our Benefits

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages