Service Delivery Manager (m/f/d)

Date: Sep 21, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Service Delivery Manager (m/f/d)
02. Open
IT; IT-Jobs: Connectivity
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
95-175 [Kombi] Lang: Jobvector 6W / Jobware 60T / 90T
Service Delivery Manager (m/f/d) (ID:358122)

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ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Acting as an interface between international IT service providers and customers in the operations of our global IT solutions
  • Managing and monitoring the KPIs agreed with our IT service providers in the incident, problem change and capacity management processes
  • Assuming the role of central contact person with responsibility for planning and continuously improving processes between our internal customers and the IT service providers
  • Using your good technical understanding to act as consultant for our internal customers to help with new requirements and their implementation

<h3 class="jq">Your Profile</h3>

  • A degree or apprenticeship with a focus on IT
  • Sound, overarching IT knowledge 
  • Experience in IT sourcing and project experience in cooperating with external IT service providers
  • Above-average analytical and conceptual skills
  • Keen interest in international collaboration
  • Communication and diplomatic skills, as well as fluent English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working within Germany incl. equipment and flexible working hours 
  • State-of-the-art technologies 
  • Attractive remuneration as well as holiday and Christmas bonuses 
  • Future-oriented training and development 
  • Modular onboarding and buddy 
  • Health activities