IT Service Delivery Expert eCommerce Solution (m/f/d)

Date: Jun 8, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

IT Service Delivery Expert eCommerce Solution (m/f/d)
02. Open
IT-Jobs: Customer Interaction
IIT Customer Interaction
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
37.5 hours
​nach Vereinbarung
IT Service Delivery Expert eCommerce Solution (m/f/d) (ID:310563)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. In the Customer Interaction team, you always have the customer in mind. You are familiar with e-commerce solutions and the use of online tools comes naturally to you. You will develop digital “must-haves” for various apps or websites and thus ensure an excellent online shopping experience for our customers.

<h3 class="jd">Your Tasks</h3>

  • Ensuring that our internal customers receive the services they need on time and in the required quality
  • Communicating transparently and proactively managing stakeholders
  • Coordinating and prioritising requests and following up on them until they are appropriately completed
  • Providing comprehensive support with regard to service and change management as well as incident management
  • Independently preparing reports and analyses
  • Organising and conducting service review meetings

<h3 class="jq">Your Profile</h3>

  • A university degree or similar qualification with the main focus on IT
  • Practical experience in dealing with ITIL processes (or comparable) and very good knowledge of IT service management
  • Excellent ability to think abstractly and very good problem-solving skills
  • Team spirit, persuasiveness and communication skills
  • Very good English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages