IT Process Consultant (m/f/x)
02. Open
IT-Jobs: IT-Consulting; IT-Jobs: IT-Transformation & Business Development
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Sandro Guarneri
IT Consultant
Nordrhein-Westfalen (DE-NW)
17.07.2024 10:29

Info text

With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

The SAP Business Technology Platform (BTP) Center team is focused on providing a stable SAP BTP environment and developing value-added apps on the SAP Business Technology Platform with UX standardization in mind.

Your Job

What this role looks like.

  • Providing guidance and support to product delivery teams in implementing and improving service management processes
  • Leading the design, implementation, and configuration of SAP BTP IT Service Management solutions together with the SAP BTP IT Service Owners into an agile environment 
  • Supporting the resolution of complex technical issues related to SAP BTP services, collaborating with internal teams and external partners/vendors as needed
  • Developing and implementing proactive measures together with the Operations-Chapter to prevent service disruptions and improve system stability
  • Staying updated on the latest SAP BTP ITSM developments, best practices, and industry trends
  • Collaborating with stakeholders to define and track key performance indicators (KPIs) for SAP BTP services, regularly reporting on service metrics and performance against targets
  • Contributing to the development of training materials and providing mentoring to junior team members to foster their growth and proficiency in SAP BTP service operations
  • Working closely with IT Service Owners and Service Experts to manage demands,changes, incidents, problems, risks, and knowledge-management from a service-specific point of view in order to ensure consistency and leverage synergies with regards to the overall operations approach

Your Profile

What you bring with you.

  • General Understanding of ITSM
  • Process affinity
  • Knowledge of ITIL and understanding of ITSM best practices (e.g. ITIL V2-4, Cobit)
  • Ability to facilitate meetings and drive alignment among multiple stakeholders
  • Ability to work closely with technical experts and guide them on the technical part of ITSM solutions to be created
  • Guiding and coaching skills
  • Fluency in english


Desirable extras.

  • Technical expertise of specific standard software platform (i.e. SAP, BTP)
  • German language skills
  • Strong interest in cloud development

Your Benefits

What you will get in return.

  • Partial mobile working within Germany, incl. hardware budget
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Corporate health management programme

Your Tech Stack

What you will work with.

  • SAP
  • BTP
  • ITSM
  • ITIL
  • M365
Travel:  partial mobile working within Germany