IT Operations Expert eCommerce Solution (m/f/d)

Date: Jun 8, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

IT Operations Expert eCommerce Solution (m/f/d)
02. Open
IT-Jobs: Customer Interaction
IIT Customer Interaction
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
37.5 hours
​nach Vereinbarung
IT Operations Expert eCommerce Solution (m/f/d) (ID:310522)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. In the Customer Interaction team, you always have the customer in mind. You are familiar with e-commerce solutions and the use of online tools comes naturally to you. You will develop digital “must-haves” for various apps or websites and thus ensure an excellent online shopping experience for our customers.

<h3 class="jd">Your Tasks</h3>

  • Monitoring and ensuring the operation of our commerce platform together with our service providers
  • Ensuring and reviewing SLAs and further developing existing KPIs
  • Optimising existing processes
  • Monitoring incidents and transferring them to problem management
  • Providing support in the areas of change and release management
  • Ensuring compliance with company and industry standards

<h3 class="jq">Your Profile</h3>

  • A university degree or similar qualification with the main focus on IT
  • Practical experience in dealing with ITIL processes (or comparable) and very good knowledge of IT service management
  • Knowledge in using IT service management (e.g. ServiceNow) and monitoring (e.g. NewRelic) tools
  • Experience in operating mission-critical services is an advantage
  • Team spirit, persuasiveness and communication skills
  • Very good English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages