IT Manager - Customer Success Management (m/f/d)

Date: Jun 3, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

IT Manager - Customer Success Management (m/f/d)
02. Open
IT; IT-Jobs: IITProcesses & Tools
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
IT Manager - Customer Success Management (m/f/d) (ID:279681)

<h4 class="intro">Bitte nicht bearbeiten</h4>

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • You will be responsible for the personal and professional development of your team members and build sustainable customer relationships together with your Business Relationship Managers
  • You will develop and manage positive, close business relationships with IT support stakeholders at all management levels
  • You understand the priorities and goals of the relevant stakeholders and/or departments that use IT support and design the portfolio and the associated reporting accordingly
  • You will be responsible for short-term and long-term budget planning to ensure that IT support develops in line with the strategic goals of the various business units
  • You will assume the role of mediator in cases of stakeholder escalation as well as initiate, communicate and monitor any corrective measures taken
  • You will plan, develop and implement the medium/long-term strategy together with the leadership team

<h3 class="jq">Your Profile</h3>

  • You have five or more years of experience working in international organisations in the field of IT management
  • You are an experienced leader, providing the team with the right mixture of mentorship, structure and gatekeeping
  • You are able to manage multi-stakeholder settings with excellent communication skills
  • You are an entrepreneurial thinker with an organised mindset and excellent time management
  • You have strong analytical and numerical skills that help to translate complex questions into simple solutions 

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages