Demand Manager Customer Interaction (m/f/x)
02. Open
ALDI Digital Services GmbH, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Programmes & Initiatives
Maike Becker
25.10.2023 18:06
95-047 [Generalist] stepstone Pro 30T

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

  • Establishing, managing and further developing international demand management in terms of the e-commerce strategy as part of agile transformation
  • Evaluating and prioritising national customer requirements as well as comparing them with transnational e-commerce, marketing and digitalisation strategies
  • Designing and communicating technical and business demands between various international stakeholders and organisational units with the goal of developing mutual understanding
  • Monitoring process progress and initiating measures in the case of deviations with the help of cross-functional workshops
  • Identifying “early stage” risks relating to technical feasibility, deadlines, dependencies and costs as well as initiating measures to reduce these 

Your Profile

What you bring with you.

  • Professional experience in the area of retail B2C e-commerce
  • High level of initiative and readiness to passionately drive matters forward as well as to develop and establish innovative possible solutions
  • Excellent organisational and coordination skills and a high level of customer orientation
  • Practical experience in preparing and presenting conclusive reports
  • Can maintain a healthy balance between pragmatism and attention to detail
  • Good German and English language skills, both written and spoken


Desirable extras.

  • Extensive knowledge in the area of software development
  • Ideally several years of professional experience in interface functions between IT and business areas, preferably in the role of a business partner or IT demand manager
  • A degree with a focus on business administration or IT

Your Benefits

What you will get in return.

  • Partial mobile working within Germany, incl. hardware budget
  • Intercultural working environment in diverse teams
  • Attractive remuneration as well as vacation and Christmas bonus
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Additional satellite offices (e.g. in Düsseldorf)

Your Tech Stack

What you will work with.

  • M365 
  • Adobe
  • Lean IX
  • Jira
  • ServiceNow
Travel:  partial mobile working within Germany