Continual Service Improvement Consultant (m/f/d)
02. Open
IT-Jobs: Shared Services
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
permanent contract
partial mobile working within Germany
Sophia Wienhold
IT Professional
Nordrhein-Westfalen (DE-NW)
23.12.2022 11:54

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What you give your best for.

  • Coordinating and implementing measures for continual service improvement
  • Closely cooperating with our IT service owners in order to prioritise, improve and refine our most important ITIL processes
  • Defining service measures and metrics as well as data recording strategies and improvement targets
  • Instructing and supporting our IT service owners in analysing processes
  • Adapting best practices and methods in cooperation with our ITIL process owners
  • Identifying and resolving issues in our IT service landscape
  • Entering into regular dialogue with international departments and external partners

Your Profile

What you should have.

  • Degree with a focus on information technology or business administration
  • Several years of professional experience in the area of IT service management
  • Sound, practical Six Sigma/CIP/CSI knowledge (preferably with certification)
  • Initial experience with ServiceNow as a service management solution
  • Committed, assertive and sociable team player with excellent communication skills
  • Structured and independent working style and very good German and English language skills

Your Benefits

How we value your work.

  • Mobile working within Germany incl. equipment and flexible working hours
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.

  • M365
  • Adobe
  • SAP
Travel:  partial mobile working within Germany