Continual Service Improvement Consultant (m/f/d)

Date: Sep 3, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Continual Service Improvement Consultant (m/f/d)
02. Open
IT-Jobs: IITProcesses & Tools
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
95-175 [Kombi] Lang: Jobvector 6W / Jobware 60T / 90T
Continual Service Improvement Consultant (m/f/d) (ID:164661)

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ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Coordinating and implementing measures for continual service improvement
  • Closely cooperating with our IT service owners in order to prioritise, improve and refine our most important ITIL processes
  • Defining service measures and metrics as well as data recording strategies and improvement targets
  • Instructing and supporting our IT service owners in analysing processes
  • Adapting best practices and methods in cooperation with our ITIL process owners
  • Identifying and resolving issues in our IT service landscape
  • Entering into regular dialogue with international departments and external partners

<h3 class="jq">Your Profile</h3>

  • Degree with a focus on information technology or business administration
  • Several years of professional experience in the area of IT service management
  • Sound, practical Six Sigma/CIP/CSI knowledge (preferably with certification)
  • Initial experience with ServiceNow as a service management solution
  • Committed, assertive and sociable team player with excellent communication skills
  • Structured and independent working style and very good German and English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages