(Senior) IT Manager - Enterprise Service Management (m/f/x)
02. Open
Experienced; Management
IT-Jobs: Shared Services
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Kristine Hergert
IT Manager
Nordrhein-Westfalen (DE-NW)
27.09.2023 09:49

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

Your Job

What you give your best for.

  • Introducing service management principles in various business units, including HR and Stores
  • Comprehensively advising departments in order to ensure smooth and consistent processes and services
  • Managing global projects for the digitalisation of our enterprise services 
  • Expanding our existing enterprise service management solution (ServiceNow)
  • Managing and continuously developing your own team
  • Working closely with national and international departments, as well as with external development partners

Your Profile

What you should have.

  • In-depth expertise in process analysis and documentation (e.g. Six Sigma, Lean, Kaizen, BPMN or EPK)
  • Experience in process automation using workflow tools
  • In-depth knowledge and practical experience in designing services and developing related concepts (service design thinking, service blueprinting)
  • Theoretical and practical knowledge of agile methods
  • Experience in leading and developing individual employees and teams
  • Very good English language skills

Your Benefits

How we value your work.

  • Mobile working within Germany incl. hardware budget
  • Attractive remuneration
  • State-of-the-art technologies
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you work with, among other things.

  • M365
  • ServiceNow
  • SAP
Travel:  partial mobile working within Germany