(Senior) IT Consultant - Incident Manager SAP Transportation Management (m/f/d)

Date: Jun 5, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

(Senior) IT Consultant - Incident Manager SAP Transportation Management (m/f/d)
02. Open
IT-Jobs: Supply Chain Planning & Execution
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
(Senior) IT Consultant - Incident Manager SAP Transportation Management (m/f/d) (ID:298761)

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ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.
As an SAP expert, you will play a key role in the implementation of ALDI SOUTH’s IT strategy and in one of the largest SAP implementation projects in the retail industry. You will develop global templates, implement software, monitor interfaces and liaise with all stakeholders. 

<h3 class="jb">Our Benefits</h3>

  • IT projects that set new benchmarks in the retail industry
  • International and agile team of experts 
  • State-of-the-art technology
  • Individually tailored training
  • Fast career path driven by your own initiative 
  • Mobile working  
  • Corporate benefits 
  • Fair salary

<h3 class="jd">Your Tasks</h3>

  • Defining standards and guidelines for incident and problem management
  • Monitoring KPIs and evaluating the resulting data 
  • Analysing and defining consequences in close cooperation with our international teams
  • Advising the specialist teams on the application of methodical techniques for root cause analysis
  • Increasing the overall quality of service by creating best practices
  • Creating and presenting the relevant reports to stakeholders, e.g. business departments, as well as handling test, change and release management 

<h3 class="jq">Your Profile</h3>

  • University degree in (business) informatics, IT-related vocational training or a comparable qualification 
  • Experience in strategic incident/problem management
  • Good knowledge in the use of ITSM tools such as ServiceNow
  • Practical experience in ITIL processes 
  • Basic knowledge in the areas of operating and maintenance concepts for software solutions
  • Experience in dealing with stakeholders from business and IT
  • Very good English language skills