Incident & Problem Manager Global Facilities Management (m/w/x)

Date: Jun 18, 2022

Location: Mülheim an der Ruhr, NW, DE, 45481

Company: ALDI SÜD

Incident & Problem Manager Global Facilities Management (m/w/x)
02. Open
IT-Jobs: Finance & Administration
ALDI International Services SE & Co. oHG
Mintarder Straße 36-40
Mülheim an der Ruhr
Deutschland (DE)
nach Vereinbarung
Incident & Problem Manager Global Facilities Management (m/w/x) (ID:259923)

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ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

<h3 class="jd">Your Tasks</h3>

  • Processing incidents, problems, change requests and demands
  • Providing 3rd level support for business end users together with our external partners
  • Coordination and managing external service providers and compliance with SLAs
  • Working in a global project for the implementation of a facilities management software and the supporting service organisation
  • Creating and testing functional and technical solution concepts for the integration of a global facilities management cloud application into the global software landscape
  • Close collaboration with international end user groups and national IT departments

<h3 class="jq">Your Profile</h3>

  • University degree or similar qualification (apprenticeship) with a focus on IT
  • Experience in resolving incidents & problems as well as management of third party service providers
  • Good knowledge of software-as-a-service workflow applications and, ideally, know-how in business processes related to technical facility management
  • Ideally knowledge of SAP RE-FX, SAP FI-AP, SAP FI-CO, and the integration of cloud applications in a SAP-centric software landscape
  • Willingness to travel internationally and very good English language skills

<h3 class="jb">Our Benefits</h3>

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages