Business Analysis/Data Scientist - Automation and UserCentric IT Service Management (m/f/x)
02. Open
IT-Jobs: Data & Analytics; IT-Jobs: Shared Services
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
Germany (DE)
permanent contract
partial mobile working within Germany
Kristine Hergert
15.09.2023 14:38

Info text

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. We have a clear focus, following a unique concept of simplicity, responsibility and reliability. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH.

We are searching for a Business Analyst (BA) with experience as a Data Scientist for our Automation and User Experience units. In your role as BA you will work closely together with our product owners, stakeholders and developers in order to ensure that our solutions support the company goals and improve customer satisfaction. Your primary duties are to support the product owner in defining and implementing product strategies. In addition, you will be responsible for analysing data from process and task mining tools in order to establish new automation opportunities and to optimise user experience.

Your Job

What this role looks like.

  • Identifying automation potentials with all relevant international stakeholders in IT service management processes and related procedures
  • Optimising the user experience in IT service management tools
  • Creating use cases from the automations and user experience cases that have been identified Organising and communicating with architects and developers and providing support with the user acceptance test
  • Collaborating on cross-product projects together with product and process owners within IT service management

Your Profile

What you bring with you.

  • A degree with the main focus on IT or business economics
  • Good experience in requirements engineering and composing user stories or comparable deliverables
  • Initial experience in process mining and data science
  • Experience in cooperating with international agile teams and IT Service Management
  • A high degree of working independently
  • Excellent communication skills and assertiveness in English
  • Organisational skills and a hands-on mentality


Desirable extras.

  • Experience in the area of automation and/or user experience.
  • Basic knowledge of ServiceNow
  • Experience in the retail industry

Your Benefits

What you will get in return.

  • Mobile working within Germany incl. hardware budget
  • State-of-the-art technologies
  • Attractive remuneration as well as holiday and Christmas bonuses
  • Future-oriented training and development
  • Modular onboarding and buddy
  • Health activities

Your Tech Stack

What you will work with.

  • M365
  • ServiceNow
  • Many more depending on the job
Travel:  partial mobile working within Germany