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With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

Your Job

What this role looks like.

• Providing L3 support, event and incident management for Sprinklr
• Ensuring security awareness and establishing best practises
• Monitoring system stability, availability and performance
• Monitoring interfaces (e.g. data flow, data quality and completeness)
• Reporting system and support-related KPIs (e.g. system availability, time to resolution)
• Documenting operational processes
• Coordinating and training L1 and L2 support levels
• Closely collaborating with SMEs, architects and vendors
• Communicating with intercultural stakeholders

Your Profile

What you bring with you.

• A degree or other relevant qualification with a focus on IT
• Comprehensive knowledge of Sprinklr
• A proactive, well organised way of working, with a team-oriented attitude 
• Data driven mindset, persuasiveness, and strong intercultural communication skills
• Ability to autonomously handle and resolve incoming incidents, deliver root cause analyses and document defects
• Very good English language skills (C-level) 

Desirable extras.

• Basic knowledge of and experience within the field of social media marketing
• Basic knowledge of software development and the ITIL concept 
• Basic knowledge of common interface/data exchange technology (REST API, SOAP) 

Your Benefits

What you will get in return.

• Partial mobile working within Germany, incl. hardware budget
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• Sprinklr
• Jira/Confluence 
• ServiceNow 
• Many more depending on the job